![]() ![]() If you have questions, please contact us at If you have any issues with your customer or personalized item(s) once received, see our LIMITED WARRANTY. ![]() ![]() We will make every attempt to answer all questions before your order goes into production. Please pay attention to the product description for which items are non-refundable and non-exchangeable. All custom and personalized orders are FINAL SALE, unless you purchase Seel Return Assurance. We are partnering with a new service provider, Seel, to provide Return Assurance for custom and personalized orders. Because some product offerings are customized specifically for you, we DO NOT directly accept returns or exchanges on these items, UNLESS you purchase Seel Return Assurance. Order cancellations are accepted within 24 hours of order placement. Returns | Exchanges of Custom/Personalized Products It is recommended that customers purchase additional insurance for items that have a value exceeding $50 USD. Please keep your proof of postage and/or return tracking number when shipping back your returns. UTOPIA CREATIONS (d/b/a Simply Greek) is not liable for any return packages that may become lost or stolen in-transit.Please allow 5-7 business days for us to process your return once it is received by our Fulfillment Center.Items being returned must be unused and in original condition (including all paperwork, packaging, accessories),.If SRA is purchased, you will be responsible for covering the shipping costs to return your item(s).You can learn more about Seel Return Assurance here. You may be eligible for a full refund to your original payment method if you purchase Seel Return Assurance. If you do not purchase SRA along with your order, the order is subject to the Standard Return Policy. If you are interested to purchase Seel Return Assurance (‘SRA’) for eligible items in your order, you can learn more about the SRA policy here. If you have any issues with your order or item(s) once received and the order is beyond 10 business days of the delivery date, see our LIMITED WARRANTY.If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it was not packaged correctly, the refund is subject to our assessment of the loss in the item's value.Requesting a replacement will initiate a replacement order that will include the same items as your original order. We do offer a replacement option if the items that you have received on your original order are incorrect, missing, or damaged.These products include but are not limited to closeout items, items that receive a bulk order discount, custom/personalized merchandise, etc. Please note that products that are considered non-returnable are noted as such on their respective product page.If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.MOST approved returns will be refunded via store credit in the form of an E-Gift Card code. All returned or refused shipments are subject to a 20% or $10 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.Without a valid return authorization approval, our fulfillment center will not accept returns. ![]()
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